IT Engineer (2nd or 3rd Shift)

With NucleusHealth in San Diego CA US

More jobs from NucleusHealth

Posted on April 13, 2019

About this job

Job type: Full-time
Role: System Administrator

Technologies

sysadmin, windows, user-experience

Job description

COMPANY OVERVIEW

The future of medical image management is in the cloud. This is a unique opportunity to join a company that is leveraging its long history of success in launching a disruptive technology that is revolutionizing the way that medical images are viewed and shared. By delivering a fundamentally new way for the ingestion, exchange, storage, and interpretation of medical images, NucleusHealth facilitates a global medical image exchange accessible by patients, physicians, and healthcare networks. The company offers its innovative software as a service (SaaS) and as a platform (PaaS). StatRad also provides high quality interpretation of medical images through its award winning teleradiology services. 

POSITION OVERVIEW  

The IT Engineer works side by side with NucleusHealth IT personnel to support existing IT services and processes within the organization. The IT Engineer’s primary role is to support current and upcoming company systems as well as internal and external end users. The IT Engineer will work to accomplish tasks such as, building desktop systems and/or laptops for various company roles, configuring user workspaces, supporting printers, IP telephones, performing routine maintenance of systems, and working on internal and external help desk tickets supporting the installation and configuration of client servers and systems as well as provide support to existing customers. Additionally, they will work with Active Directory, Office 365 and other information technology systems and assets as needed.

PRIMARY RESPONSIBILITIES  

  • Provide support for Help Desk inquiries from internal and external clients along with other team members

  • Install, configure, maintain, and troubleshoot end user desktops/laptops

  • Deploy end-user workstations and laptops

  • Replicate user issues and perform troubleshooting

  • Ensure procedure is followed and documentation is adequate for all tickets prior to closing

  • Educate users on system use and troubleshooting

  • Install and support MS Office, Outlook, Lync, Visio, and other MS Office applications

  • Software validation and testing as needed

  • Interact with clients across different functional roles

  • Supply support to internal and external clients including but not limited to, telephone, email, and chat support as well as support regarding submitted help desk tickets.

  • Liaison between technical and non-technical clients and contacts

  • Become fully knowledgeable with company’s proprietary software & hardware platforms

  • Support of user VOIP and IP telephones

    • Manage and administrate all operating systems and their corresponding or associated software.

    • Installation, configuration, maintenance, and troubleshooting of servers and end user desktops/laptops.

    • Manage Microsoft's Active Directory services

    • Install and configure messaging and printer systems.

    • Support critical enterprise application servers

    • Provide on-call technical support.

    • Analyze system or application usage and plan for growth or increases in network capacity.

    • Assess need for any system reconfigurations (minor or significant

    • Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.

    • Administer and maintain end user accounts, permissions, and access rights.

    • Ensure all security related patches are tested and applied on a regular basis.

    • Ensure all policy compliance controls are adhered to.

    • Monitor and test server software performance and provide statistics and reports.

    • Recommend, schedule, and perform software improvements, upgrades, and/or purchases.

JOB REQUIREMENTS AND SKILLS

  • Strong technical knowledge of network, PC, and Windows server platforms.

  • Knowledge of all Microsoft Office and O365 tools

  • Knowledge of Powershell scripting is desirable

  • Knowledge of OS/application deployment technologies

  • Extensive application support experience

  • Strong knowledge of local area network administration

  • Hands-on software and hardware troubleshooting experience

  • SQL Server database experience a plus

  • Good understanding of the organization's goals and objectives

  • Knowledge of applicable data privacy practices and laws

  • Strong interpersonal and oral communication skills

  • Adept at reading, writing, and interpreting technical documentation and procedure manuals

  • Ability to conduct research into software issues and products as required

  • Ability to present ideas and solutions in user-friendly language

  • Highly self-motivated and directed

  • Keen attention to detail and well organized

  • Proven analytical and problem-solving abilities and utilizes a disciplined troubleshooting methodologies

  • Ability to effectively prioritize and execute tasks in a high-pressure environment

  • Strong customer service orientation and focus

  • Experience working in a team-oriented, collaborative environment

EDUCATION AND EXPERIENCE  

  • 4+ years’ experience customer and/or technical support, college diploma or university degree

  • 2+ years of PACS Administrator experience, Radiology procedure knowledge or Healthcare experience REQUIRED

  • Excellent interpersonal and communication skills, both oral and written

  • Ability to effectively communicate with highly technical end-user staff (programmers, developers, etc.)

  • Proven analytical and problem-solving abilities and utilization of disciplined troubleshooting methodologies

  • Ability to effectively prioritize and execute tasks in a high-pressure environment

  • Strong customer service orientation and focus

  • Experience working in a team-oriented, collaborative environment

WORK LOCATION AND CONDITIONS

  •  MUST BE SAN DIEGO RESIDENT     >Job T
    • ype: Full time, Exempt   Must

    • be able to work 2nd or 3rd shift After

    • hours on-call support will be required

    • Occasional travel to other locations to perform maintenance or install new equipment

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