Remote Desktop Support

With HCL Technologies in Dallas TX US

More jobs from HCL Technologies

Posted on April 13, 2019

About this job

Job type: Full-time
Role: Desktop Developer, System Administrator


windows, sysadmin, project-management

Job description

Job Position: Sr. Engineer – Remote Desktop Support

Designation : Specialist

Job Description

Provide hardware / software / network problem diagnosis / resolution via telephone & hands and feet support for all customer’s end user Issues for Windows, Mac, Printers, Handheld devices and any other infrastructure equipment.

Coordinate and manage relationships with vendors and support staff that provide hardware / Software / network problem resolution.

Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's.

Work closely with Support Groups like help desk, GAM peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork.

Projects: perform effectively as project leader or project team member as required for all internal assignments.

Training: Be willing to participate & provide in on the job and commercial training designed to enhance skills and support capabilities.

Eligibility, Knowledge, Skills & Experience

Strong 3-5 years Deskside technologies hands on experience

End User Standard office productivity applications install/ troubleshooting

Desktop/Laptop OS build on Windows and MAC Platforms.

HP Desktop/DELL/Toshiba laptop hardware support.

Printer support for Personal and Network Printers.

People Management Skills is a very strong Aspect.

Standard Business applications client side install/basic troubleshooting

Inventory management

Assistance in Patch Management client side troubleshooting

Assistance in software distribution using Bigfix/SCCM etc

Should be able to use Remedy/ServiceNow Ticketing system and manage queues

Strong verbal and written communication skills

Strong customer relationship handling skills

Strong vendor coordination skills

Good team player

Ability to work with minimal guidance and drive things to a logical conclusion

Willing to work in 24 x 7 operations

Apply here