Remote Desktop Support
With HCL Technologies in Dallas TX USMore jobs from HCL Technologies
Posted on April 13, 2019
About this job
Job type: Full-time
Role: Desktop Developer, System Administrator
windows, sysadmin, project-management
Job Position: Sr. Engineer – Remote Desktop Support
Designation : Specialist
Provide hardware / software / network problem diagnosis / resolution via telephone & hands and feet support for all customer’s end user Issues for Windows, Mac, Printers, Handheld devices and any other infrastructure equipment.
Coordinate and manage relationships with vendors and support staff that provide hardware / Software / network problem resolution.
Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's.
Work closely with Support Groups like help desk, GAM peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork.
Projects: perform effectively as project leader or project team member as required for all internal assignments.
Training: Be willing to participate & provide in on the job and commercial training designed to enhance skills and support capabilities.
Eligibility, Knowledge, Skills & Experience
Strong 3-5 years Deskside technologies hands on experience
End User Standard office productivity applications install/ troubleshooting
Desktop/Laptop OS build on Windows and MAC Platforms.
HP Desktop/DELL/Toshiba laptop hardware support.
Printer support for Personal and Network Printers.
People Management Skills is a very strong Aspect.
Standard Business applications client side install/basic troubleshooting
Assistance in Patch Management client side troubleshooting
Assistance in software distribution using Bigfix/SCCM etc
Should be able to use Remedy/ServiceNow Ticketing system and manage queues
Strong verbal and written communication skills
Strong customer relationship handling skills
Strong vendor coordination skills
Good team player
Ability to work with minimal guidance and drive things to a logical conclusion
Willing to work in 24 x 7 operations