Technical Support Representative

With SnapStream in Houston TX US

More jobs from SnapStream

Posted on April 13, 2019

About this job

Job type: Full-time
Role: System Administrator

Technologies

windows, sysadmin, sql-server

Job description

We are looking for a forward-thinking Technical Customer Support Representative. As a Support Rep at SnapStream, you will deliver enterprise level technical and workflow support to end-users of our TV Search solutions via phone, email or chat, perform on-site installation and training for customers (roughly 5-10% travel per year), properly identify and escalate priority issues and feature requests to the Development Team, and demonstrate consistent deep understanding of the administrative and end-user features of our TV software.

REQUIREMENTS

  • Excellent face-to-face, phone, and email interpersonal skills, rapport and etiquette
  • 2+ years providing technical support to users in B2B environment
  • Experience with common Networking, PC and Mac troubleshooting tools
  • Deep understanding of IP networks, TCP/IP, HTTP, etc.
  • Excellent time management skills and attention to detail
  • Real passion for servicing customers and a strong urge to tackle their problems
  • Shown sense of ownership, accountability and quality - not satisfied with mediocrity
  • Ability to stay calm and collected under pressure while demonstrating perseverance and patience
  • Experience with client and server computer hardware
  • Experience with network architecture and hardware
  • Experience with ticketing software
  • Experience in writing technical knowledge base articles for customer use
  • Ability to travel 5-10%

Nice to have

  • Experience with TV broadcasting or cable/satellite television systems

Knowledge of

  • Windows Server 2008 R2, 2012 R2, 2016
  • Windows 7, 8 and 10
  • Mac OS X 10.6.3+
  • IIS and IIS Express
  • Microsoft SQL server
  • Active Directory
  • TCP/IP Networking
  • RAID storage
  • Windows Performance Monitor
  • Web browsers including Firefox, Chrome, IE, Safari
  • Zendesk
  • Jira

BENEFITS

SnapStream offers health insurance*, vision and dental, life insurance, a flexible spend account (FSA), a generous parental leave program, paid vacation, and a 401k plan. In addition, we fund gym memberships to promote fitness. We supply you with passionate coworkers, an excellent work environment, flexible hours, relaxed dress code, and a kitchen stocked with snacks, health food, red bull, fruit, and whatever else you can think of.

SnapStream is an Equal Opportunity Employer. You will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

*SnapStream covers 100% of an individual's coverage and subsidizes family coverage

Apply here