Application Support Analyst

With JPMorgan Chase & Co. in Houston TX US

More jobs from JPMorgan Chase & Co.

Posted on April 13, 2019

About this job

Job type: Full-time
Role: System Administrator


sql, sysadmin, unix

Job description

Duties: As a Corporate Technology (CT) Operate Application L2 Support, ensure the smooth and effective operation of applications and 24/7 availability of the systems through careful monitoring of infrastructure, production processes, automating procedures where possible via scripting, and performing Permit to Operate on each application release. L2 Support is responsible for day to day support of CT environments infrastructure products including the production, test and DR environments. Work with the development and other support teams to provide design guidelines and imparts knowledge on technical trends and solutions. Instrument end to end monitoring of the CT infrastructure, ensuring high availability of the environment and timely alerting of any potential issues. Ensure infrastructures have adequate capacity and are refreshed on a periodic basis. Develop and maintain system documentation, run-books and production metrics reporting. Work effectively within the CT team to identify and resolve issues. Communicate effectively with both technical and non-technical individuals at all levels.
Minimum education required: Bachelor’s degree or equivalent in Computer Science, or related field, employer will accept two years of experience in application support or development as meeting the Bachelor’s degree requirement.
Minimum experience required: 5 years of experience in application support or development or related experience.

  • Skills required: Experience with scripting and configuration including UNIX shell or other system level scripting. Experience with SQL scripting. Experience with WebLogic,Apache and Tomcat including Application Server administration. Experience with Oracle DB. Demonstrated knowledge of SQL and Practical implementation experience of schemas and stored procedures. Experience with release management best practices and adherence to security policies. Experience providing timely monitoring and resolution of service manager tickets. Experience developing scripts to automate repeatable manual tasks. Experience troubleshooting and resolving application or infrastructure issues. Demonstrated technical knowledge of multiple platforms including Windows and Linux. Experience providing off hours support including resolving system problems during non-business hours or backlogs. Experience performing daily health checks of the applications, scripts, and infrastructure. Experience providing timely monitoring and resolution of service manager tickets. Employer will accept any amount of professional experience with the required skills.

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