Desktop Analyst (Windows & Mac)

With Talent & Acquisition LLC in Los Angeles CA US

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Posted on April 16, 2019

About this job

Job type: Full-time
Role: Desktop Developer, System Administrator


windows, sysadmin

Job description

Job Description

Desktop Analyst (Windows & Mac) contract in Los Angeles, CA (Malibu area).

  • First and second level IT support (ticket requests and escalations)
  • Remote/phone/in-person: diagnosis, break/fix support, request fulfillment, how-to dialog, and project support
  • Installation, configuration and troubleshooting of all end user hardware and software
  • Client facing support, hardware, software, mobile devices, peripheral and network troubleshooting
  • Incident and request resolution within SLA
  • Supporting a Windows environment along with some MAC support as well
  • Some local travel and overtime
       Preferred skills:
  • Windows and MAC OSX and PC support
  • Network printers (some offsite travel)
  • Good customer service skills
  • Creating, documenting and closing incidents via ServiceNow ticketing system
  • MS Active Directory (Reset user passwords, add/remove workstation, modify AD description)
  • Desktop remote control software like SMS, VNC, LANDesk

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