Desktop Support Analyst

With Infinity Consulting Solutions in Boston MA US

More jobs from Infinity Consulting Solutions

Posted on April 16, 2019

About this job

Job type: Full-time
Role: Desktop Developer, System Administrator

Technologies

sysadmin, windows

Job description

Job Description

Desktop Support Analyst
Description:
Are you an established IT professional looking for your next challenge? Eager to provide high quality technical support to a global team? Then you will want to talk with us. As a Desktop Support Analyst you will be responsible for providing technical support to our internal employees and clients across multiple operating companies and locations. Some responsibilities include but not limited to:

  • Perform installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software
  • Determine appropriate hardware and software based on corporate policy and end user requirements
  • Respond to incidents within SLA or within a timely manner with appropriate level of urgency, and follows up with customers on all issues
  • Use corporate incident management system to record and track all support work
  • Maintain accurate hardware and software records for corporate assets
  • May assist with the procurement of hardware and software
  • Support team's abilities and functions through positive customer relations
  • Gain additional knowledge and stay abreast of current technologies through employee and company sponsored training, periodicals, and regular interaction with other teams Qualifications
  • Bachelors degree preferred but not required
  • Minimum of one year related work experience; two years preferred
  • Knowledge of standard computer hardware
  • Superior customer service skills
  • Ability to independently plan, organize and prioritize one's own activities
  • Microsoft or other certifications desired (i.e. MSCDT, MCP, MCSE)

Apply here