Desktop Support Analyst

With Infinity Consulting Solutions in Boston MA US

More jobs from Infinity Consulting Solutions

Posted on April 16, 2019

About this job

Job type: Full-time
Role: Desktop Developer, System Administrator


sysadmin, windows

Job description

Job Description

Desktop Support Analyst
Are you an established IT professional looking for your next challenge? Eager to provide high quality technical support to a global team? Then you will want to talk with us. As a Desktop Support Analyst you will be responsible for providing technical support to our internal employees and clients across multiple operating companies and locations. Some responsibilities include but not limited to:

  • Perform installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software
  • Determine appropriate hardware and software based on corporate policy and end user requirements
  • Respond to incidents within SLA or within a timely manner with appropriate level of urgency, and follows up with customers on all issues
  • Use corporate incident management system to record and track all support work
  • Maintain accurate hardware and software records for corporate assets
  • May assist with the procurement of hardware and software
  • Support team's abilities and functions through positive customer relations
  • Gain additional knowledge and stay abreast of current technologies through employee and company sponsored training, periodicals, and regular interaction with other teams Qualifications
  • Bachelors degree preferred but not required
  • Minimum of one year related work experience; two years preferred
  • Knowledge of standard computer hardware
  • Superior customer service skills
  • Ability to independently plan, organize and prioritize one's own activities
  • Microsoft or other certifications desired (i.e. MSCDT, MCP, MCSE)

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