Desktop Support Specialist

With Sigma Systems Inc in Boston MA US

More jobs from Sigma Systems Inc

Posted on April 16, 2019

About this job

Job type: Full-time
Role: Desktop Developer, System Administrator


sysadmin, windows

Job description

Job Description

34882- Desktop Support Specialist- 6 months- Boston MA

Sigma Systems is looking for a Desktop Support Specialist.


  • Maintain inventories of all IT assets
  • Implement IT enterprise images for PC's (Desktop/Laptop)
  • Install operating systems and software; patch systems and protect against viruses/malware.
  • Install, configure, and troubleshoot devices; utilize IT tools for remote management of desktops and laptops, track inventory, push patches and upgrades.
  • Provide user friendly, on-hand support to the users in multiple locations.
  • Inform customers on the status of their requests and ensure customer satisfaction.
  • Handle tickets effectively within the service desk within timeframes outlined in service level objectives.
  • Assist Telecom with movement of IP phones as required. 
  • Act as the contact person for office wiring/cable installations
  • Assist with:
    • local backup and restore process to include swapping tapes, restoring files, and transfer of media
    • troubleshooting and resolving Network issues.
    • monitoring and maintaining the health and integrity of the network.
    • local backup and restore process
    • site specific projects as related to network infrastructure & server support
  • Install, configure and support state issued mobile devices and other tech devices such as iPads and tablets.
  • Responsible for performing system analysis and troubleshooting functions as they relate to the LAN/WAN infrastructure
  • Responsible for the installation and maintenance of communication connections between workstations, printers, etc.
  • Responsible to assist in server installation/maintenance and be the liaison to vendors and third level support for LAN/WAN peripherals such as switches, routers, modems, hubs etc.  
  • Bachelor's Degree in Computer Science, Information Systems, Business Administration or other related field, or equivalent work experience
  • 3-5 years of relevant experience supporting Microsoft Operating Systems preferably in a service desk environment with a helpdesk ticketing system and call queue.
  • Excellent technical knowledge of network and PC hardware, including Microsoft Windows Server, Microsoft Office Suite, Windows Desktop Operating Systems & PC hardware configuration skills.
  • Experience with Active Directory account creation, password resets, distribution groups and other AD functions.
  • Strong knowledge of Microsoft Exchange (including O365, EMS, and Azure).
  • Working technical knowledge of current network protocols, operating systems, and standards
  • Strong knowledge of network technologies involving Local Area Networks (LAN), Wide Area Networks (WAN) and Virtual Private Networks (VPN).
  • Understanding of WAN, LAN, and VPN network protocols such as TCP/IP and network diagnostic tools and techniques.
  • Experience facilitating new user setups including but not limited to phone setup, network port activation and testing, PC setup, network account creation, etc.
  • Experience deploying/imaging desktops and laptops and performing hardware diagnostics.
  • A+, Network +, or other IT industry standard certifications desirable.
  • Excellent written and oral communications skills
  • Strong service orientation and time management skills.
  • Valid driver's license and ability to lift up to 35lbs.  

Apply here