Help Desk Analyst I

With Amtec Human Capital in Charlotte NC US

More jobs from Amtec Human Capital

Posted on April 16, 2019

About this job

Job type: Full-time
Role: System Administrator


windows, sysadmin

Job description

Job Description

Provide first-tier, technical support & problem solving management to end users on issues of computer operations, including installations, setup, error messages and application use. Candidate must have the ability to identify research and resolve technical problems in a Windows 7/Windows 10 environment. Candidate would need to have superior customer service skills, ability to document and track requests for assistance and escalate unresolved issues to higher level support in accordance with established policies and procedures

  • Hands-on experience with MS Office 2010 Applications, Internet Explorer and Outlook - Experience with Windows 7 and Windows 10, Citrix, VPN, SmartCard and Remote access - Experience with HP and Dell laptop and desktop computers, along with a variety of peripheral support - Ability to manage Active Directory user, group and computer accounts - Experience in installation and support of PC hardware and peripherals, such as HP printers - Basic understanding of networking technologies and protocols such as IP addressing, DNS, DHCP, and VPN client configuration - Knowledge of security applications including antivirus software - Knowledge of Android ,iPhone and Blackberry Operating Systems a plus - Knowledge of SharePoint 2010 & 2012 a plus

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