Application Support Engineer

With FICO in San Diego CA US

More jobs from FICO

Posted on May 04, 2019

About this job

Job type: Full-time
Role: System Administrator


linux, sysadmin, java

Job description

Role: Application Support (Linux) Engineer 

The Opportunity

“_The Application Support Engineer will have a key role in coordinating system and application issues with customers and internal account management teams. The primary responsibility will be to provide strong technical operational support of FICO’s CCS platform, production applications and production environment. Support will focus on diagnosis of problems and assessment of both internal and external (customer) impact following any kind of incident. Additional emphasis will be placed on oversight of the Applications’ coordinated movement through each client facing environment into production. The Application Support Team work a staggered work week 5 on, 2 off model to provide Follow-The-Sun 24x7 support. Although based in San Diego, this role will cover the Eastern Timezone, therefore starting at 7:00 AM PST.”                                                                                         _

- Product Support (CCS), Senior Manager

What You’ll Contribute


  • a thorough understanding of the FICO CCS system architecture to be able to provide second and third tier support for customer issues, either in production or in User Acceptance Testing.

  • Work with the Network Operations Centre (NOC) and various other support teams to quickly diagnose and resolve issues as they arise.

  • Work with client account teams to ensure that customer issues are addressed, communicated as necessary and that incident reports are made available in a timely fashion.

  • Manage incident data to ensure that incident tickets are kept up-to-date, are closed when completed and to provide management with incident summary data as required.

  • Production systems support: Providing systems support relating to FICO CCS’s platforms, databases, network and applications.

  • On-Call Support: The majority of coverage will be provided via working hours in a Follow-The-Sun approach, however, on-call support will be required occasionally such as holidays and other possible gaps in coverage.

  • Experience in Application Support, Systems Administration or otherwise working with Linux infrastructure. (The position is responsible for managing and supporting the FICO CCS platform and applications).

What We’re Seeking


  • lors Degree in Computer Science, Engineering, or other related field.

  • Self-starter attitude and ability to handle work unaided.

  • Professional experience in the following technologies: Linux administration (preferably RedHat). Shell scripting, MySQL or equivalent, Basic TCP/IP troubleshooting, Linux system performance troubleshooting, Basic knowledge of Java VM (install and config), DNS Concepts and Practice, Familiarity with SSL and certificates.

  • Experience working in a production operational support environment, Problem and incident diagnosis and resolution, Excellent team-player & communications, able to work internally and with clients, Ability to work unaided.

  • Comfortable with working 7AM-4PM PST.

  • Preferred Skills:

  • Hands-on operations experience, systems & software

  • Familiarity with CTI (Computer Telephony Interface) systems.

  • Familiarity with networking infrastructure (switches, routers, firewalls).

  • Apache and Tomcat configuration.

  • Software development skills.

  • AWS Concepts and understanding.

Our Offer to You

A cul

  • ture and work environment strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.

  • The opportunity to make a difference by leveraging your unique strengths.

  • Highly competitive compensation and rewards.

  • Flexible work options, opportunities to give back to your community, social events with colleagues and a comprehensive benefits program inclusive of progressive parental leave.

Apply here