Demonstration Systems Engineer

With Calabrio, Inc. in Minneapolis MN US

More jobs from Calabrio, Inc.

Posted on May 13, 2019

About this job

Job type: Full-time
Role: System Administrator

Technologies

sql, sysadmin, api

Job description

Demonstration Systems Engineer
Minneapolis
It’s fun to work in a company where people truly BELIEVE in what they are doing! We’re committed to bringing passion and customer focus to the business
Must be creative and adaptable in identifying ways to overcome challenges and deliver an exceptional and reliable demonstration environment. Must have the ability to communicate effectively with the SE team to assist with demonstration training and customizations for enterprise opportunities.
Looking for the right mix of systems engineering capabilities to support a wide variety of systems and rapid customizations along with a desire to join a fast paces sales organization and help drive that success through a combination of technical knowledge and communication skills.
Position is at Calabrio Headquarters in Minneapolis to facilitate collaborations with multiple departments within Calabrio.
CORE EXPECTATIONS

  • Work cross-functionally and collaboratively with the Sales Engineering team including product subject Matter Experts and Calabrio’s, Implementation, Support, Product Management and Engineering teams to create exceptional demonstration systems

  • Create synthetic data and simulate contact center activities to bring the demonstration to life leveraging existing software, scripting/programming to Calabrio APIs and database manipulation.

  • Maintain reliable demonstration environments supporting a round the clock worldwide sales effort and enabling customization for enterprise opportunities.

  • Other core expectations will be defined by your direct supervisor/manager

CORE COMPETENCIES

  • Five or more years’ experience in system administration covering both Windows and Linux platforms, SQL and PostgreSQL databases, networking, security, backup and recovery.

  • Experience in Software patches, upgrades

  • Experience with SQL management and queries to tweak the data sets.

  • Experience in telephony, contact center, Workforce Optimization, Analytics and Reporting is a plus.

  • Experience creating applications utilizing REST APIs and JSON using Javascript, Python or other scripting languages.

  • Ability to self-manage in a challenging role with multiple and sometimes conflicting goals.

  • Strong interpersonal skills and ability to drive collaboration and influence change

  • Outstanding ability to communicate a compelling vision that inspires others to engage

  • Thrives in an extremely fast-paced, dynamic environment

  • Other core competencies will be defined by your direct supervisor/manager

Experience/Education

  • Requires a minimum B.A degree in a technical discipline or equivalent

  • Experience in Databases, Data mart, ETL and associated Reporting tools required.

  • Some contact center experience desired.

Mental/Physical Requirements

  • Ability to sit for long periods of time depending on your position and/or getting up and down through your work shift

  • Frequent alpha/numeric keyboarding

  • Ability to view a computer for long periods of time

WORKING RELATIONSHIPS

  • Report to the Director of Sales Engineering

  • Ability to work closely with both the Sales Engineering team and other Calabrio Departments to accomplish goal.

Posted 20 Days Ago Full time R687
Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE®, a unified suite—including call recording, quality management, workforce management and voice-of-the-customer analytics—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience. Calabrio ONE is easy to use, which empowers management to align activities and resources quickly with the demands of today’s multichannel customer. The secure platform has a lower total cost of ownership and can be deployed and expanded on a public, private or hybrid cloud.
Calabrio has been a Star Tribune Top Workplace for 4 years in a row.
Find more at http://calabrio.com and follow @Calabrio on Twitter.

Apply here