IT Support Technician

With Staff Smart Inc. in San Diego CA US

More jobs from Staff Smart Inc.

Posted on May 14, 2019

About this job

Job type: Full-time
Role: System Administrator


sysadmin, windows

Job description

Our client, in San Diego, Calif. is a rapidly growing SaaS financial services company with offices in San Diego, New York, Houston, and London. Their customers are leading Wall Street and alternative investment firms who have diverse needs that are not met by off-the-shelf solutions. They create innovative, practical, and comprehensive solutions to assists their customers in effectively managing their businesses.

They are looking for a smart, creative IT Support Specialist  to add to their growing team. This is a direct hire position, based in San Diego which offers an excellent benefits package and growth opportunities.

Knowledge/Skill Sets :

  • Windows 10/Mac OS/Android/iOS

  • Google Suite

  • MS Office Application Suite

  • MS Technologies (AD, DNS, RDP, DHCP, GPO, Security Groups)

  • Endpoint management (antivirus, remote management, backups)

  • Solid understanding of desktop-level connectivity and networking issues (LAN, WiFi, client VPN)

  • Technical knowledge of a variety of desktop/laptop hardware (Dell, Apple, MS, Lenovo)

  • Desktop imaging & patching

  • IT Asset management & inventory

  • Strong interpersonal skills; service orientation

  • Excellent analysis, critical thinking and problem-solving skills with great attention to detail and a methodical work style

  • Strong written communication skills with the ability to document accurately and thoroughly

  • Proactive, solutions-minded mindset

  • VOIP troubleshooting and support


  • Receive and respond to incoming calls and e-mails regarding PC, Server, Network, Software or hardware problems

  • Take ownership of regional tickets within the team and troubleshoot issue or service request through to completion

  • Ensuring all tickets are categorized correctly and the work log to contain a high standard of troubleshooting steps

  • Assist end users by diagnosing and troubleshooting software and hardware issues, setting user expectations accordingly

  • Quickly identify incidents that require escalation and follow outlined procedures

  • Create, manage and modify and user credentials across multiple platforms including (Active Directory, Google, etc....)

  • Accurately document instances of hardware failure, repair, installation, and removal.

  • Maintain an inventory of all IT Assets (hardware/software/peripherals)

  • Update stale troubleshooting processes and workflows

  • New hire setups and terminations

  • Desktop moves

  • End user desktop patch management

  • Video Conferencing Meeting room support

  • Identify opportunities for service improvements and provide feedback to management

Applicants must be authorized to work for any U.S. employer. Sponsorship is not available for this position.

Staff Smart, Inc. is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Apply here