Field Service Technician

With Acuative in Phoenix AZ US

More jobs from Acuative

Posted on August 09, 2019

About this job

Job type: Full-time
Role: System Administrator


networking, windows

Job description

Field Service TechnicianOverviewAcuative, the nation's leading independent provider of telecommunications field services, seeks a Field Service Technician. The successful candidate will spend the majority of their time covering the Greater Phoenix area providing installation and maintenance services to voice and data networks, servers, computer systems, retail technology systems, and other network based hardware.Primary Duties And ResponsibilitiesThe position involves a variety of tasks including but not limited to: Installation and maintenance of networking hardware including routers, switches, and WAP’s Installation and maintenance of telephony equipment and circuits Hardware break/fix support for Cisco UCS servers and Nexus switching equipment Installation and support of retail technology systems - POS, Digital Signage, and Video Surveillance Systems Circuit extensions and structured cabling Site surveys and site audits Maintain company vehicle, inventory, and tools to departmental standards Accurately and timely submission of all job-related documents and deliverablesPreferred QualificationsCandidates should possess many of the following KSAs: Working knowledge of networking hardware and topologies Familiarity with Cisco networking products and interfacing through Cisco CLI Understanding of telephony systems (VOIP, PBX, Key Systems) with an ability to provide hands-on hardware and troubleshooting support Knowledge of computing systems hardware with the ability to provide break/fix support for desktop PC and/or servers Physical installations of a wide variety of hardware including routers, switches, WAPs, servers, POS systems, digital signage systems, and associated peripheral equipment Ability to provide configuration support for a variety of technology platforms through console and remote applications Experience with LEC circuit identification and extensions Familiarity with cabling standards and the ability to pull and terminate cabling in a variety of customer environments Ability to operate basic power tools - drills, saws, etc. Work on ladders and lifts where required Working knowledge of Microsoft Office applications (Excel & Word). Ability to follow detailed job documents Must be willing to travel within assigned region to meet customer SLAs On-call, after hours, and weekend work may be required Must possess a valid drivers’ license with good driving recordEducation & Certifications Associates degree in Information Technology or equivalent experience CompTIA, Cisco, Cabling, and PBX system certifications a plus! Selected candidates will be required to attend a one week hardware training course at our Global Technology Center in Strongsville, OH Selected candidates must obtain Cisco CCT Route/Switch and CCT Data Center certifications within six months of employment at AcuativeAcuative was built on a foundation of exemplary service towards our customers. If this level of commitment is not evident in your past production, or if you are unwilling to make a commitment to customer satisfaction, please do not respond to this advertisement. Acuative offers a competitive compensation and full benefits package for candidates who make the grade.Acuative is a military friendly employer.Neither sponsorship nor relocation are offeredOur VisionTo create and deliver world-class technology solutions which empower our clients to reach their business goals and in doing so positions Acuative as a valued asset and partner for their organizations.Our Core ValuesClient-focused Approach and Attitude We apply our own intuitive reasoning and industry experience, actively seeking opportunities to bring value to our clients and move them forward toward their future. We make it easy to do business with us and are always mindful of maintaining consistent, responsive communication and forward progress as their partner.Commitment to our Employees We value each individual’s contributions and are committed to our employees’ career journey and personal development. We strive to empower our employees by investing in training and certifications as well as providing coaching, mentoring and opportunities for growth. We encourage constant learning, creative and critical thinking and collaboration in the pursuit of better solutions. Relentless Pursuit of Acuative’s Goals We pursue our common goals with passion and energy.Commitment to Excellence We begin with comprehensive and accurate information-gathering and sharing among teams of key players, always cognizant of our clients’ goals. We are committed to continuous improvement and constantly strive for progress while maintaining high ethical standards, accountability for our actions and financially sound decision making. Commitment to Professionalism We conduct ourselves with the utmost professionalism, courtesy and integrity with all those we engage with, externally and internally. We listen first and seek to understand before we are understood. Be the brand. Be Acuative. We take pride in living our brand and core values.Awards"Five Star Circle of Excellence" Award for commitment and support of Cuyahoga Community College's internship and employment programs,Cleveland, Ohio, September 2014 “Customer Satisfaction Excellence” Award for Nine Consecutive Years, Cisco Systems, 2006-2014 Named One of the Solution Provider 500 for 11 Consecutive Years,VAR Business Magazine,2003-2016 Named One of New Jersey’s 50 Fastest Growing Companies,NJBiz Magazine, 2010 and 2015“Vertical Market Leader in Communications” Award,VARBusiness Magazine, 2005

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