Technical Support Engineer

With DerbySoft in Dallas TX US

More jobs from DerbySoft

Posted on August 10, 2019

About this job

Job type: Full-time
Role: System Administrator


networking, java, sysadmin

Job description

Job Title?Technical Support EngineerBusiness Unit?Department of Connectivity Products and TechnologyLocation?DallasSupervisor Title?Technical Manager
Job Summary (Primary Purpose)
l Provide first level technical support and preliminary investigation to customer issues and service requests
Key Responsibilities and Duties
l Manage and track customers issuesl Provide support for certification of customer integrationl Provide timely response to incidents, outages and performance alertsl Troubleshoot customers issues using a variety of analytical and technical tools including developing innovative solutions and analyzing results.l Communicate technical issues (both verbal and written) in a manner that is easy for a non-technical audience to understand.
Experience and Skills
l 3+ years of technical support, client support or systems support experience.l Bachelor’s degree or equivalent experiencel Enterprise software support customer facing experiencel Experience with supporting Java applications running on Linuxl Strong knowledge of networking concepts (TCP/IP, DNS, etc.) and ability to troubleshoot complex networking issues in Linux l Knowledge of system administration a plusl Passionate, enthusiastic, energetic team playerl Commitment to high qualityl Ability to multi-taskl Strong in problem solving and logical thinking
Performance Standards
l Fluent in web service technology l Development experience preferred  About DerbySoftFounded in 2002, DerbySoft is a Shanghai and Dallas-based technology company serving the global hospitality industry. The mission of the company is to facilitate a global distribution network utilizing direct connections between hospitality suppliers and their demand-side counterparts. The company’s infrastructure is globally distributed, and its partners include all of the world’s largest hotel companies, online travel agencies, metasearch engines, and other industry participants.  

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