Systems Administrator – Office 365/Windows

With SMCI in Phoenix AZ US

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Posted on August 11, 2019

About this job

Job type: Full-time
Role: System Administrator


windows, sysadmin, azure

Job description

The Opportunity: Systems Administrator – Office 365/Windows
Description:The Systems Administrator – O365 & Windows is responsible for maintaining, enhancing, and supporting our Office 365 and Windows (cloud and local) environments for our approximately 400 users across 6 locations in the US and abroad. The use of Office 365 is extensive, including email, phone, instant messaging, web, audio, and videoconferencing, as well as collaboration tools such as SharePoint and Teams. The user base has a large number of technical staff that collaborates with remote workers in other offices or from their homes. There are also some Windows Servers within Azure or local.
Key Areas of Responsibility:• Research, develop, and deploy Office 365 (O365) solutions, including delivering proof of concepts. • Collaborate with staff inside and outside of IT to understand requirements and develop and implement solutions. They will work closely with desktop support personnel. • Setup and maintain individual end user access to Office 365 or other Windows based tools.• Perform all aspects of the O365 ongoing administration including availability, reliability, performance, monitoring, backup, and security.
Essential Duties:• Lead technical discussions with stakeholder/internal customers that drive decisions and implementation.• Provide training on O365 solution offerings, as well as IT orientation and security training.• Participates in defining strategies and direction for the end user and desktop infrastructure design, optimization, usability, and solution delivery• Participates in a wide array of IT application and infrastructure projects requiring knowledge of Windows and Mac operating systems, browsers, security configurations and infrastructure integration• Participates in the planning, design, and implementation of transformational initiatives focused on improving the overall user experience and simplifying the way we do business.• Daily application and device monitoring to verify the status and availability of IT-related SaaS applications and health of the end user computing environment: O365 and 3rd party applications.• Researches and stays on top of IT-related SaaS application updates and roadmaps: O365, Microsoft, and 3rd party applications.• Stays up-to-date on innovative technologies• Provides support for mixed platform environment: Window, Mac OSX, iPads, tablets, and phones• Develops processes and procedures as needed.• Collaborates with IT management and senior staff in developing guidelines and best practices. • Coordinates with Networking and Telecom on employee-related issues and processes.• Creates and updates technical documentation.• Researchers, reviews, and tests new hardware and software requirements and OS patches for employee deployment (Microsoft Patches, etc.)• Audits end-user software licenses for compliance and renewal• Supports Audio/Video for meetings, conference rooms, and company events for internal business units and external partners• Trains and mentors desktop support staff• Plans execute and support a diverse range of assigned IT projects
Requirements:• Strong knowledge of Office 365 and all of its applications and uses.• 5 years of relevant experience with setup, configuration, troubleshooting of Windows and MAC OS desktop/laptop hardware and software required.• 3 years of experience with administering an Office 365 environment of 100+ users.• Experience in a mid-sized (300+ employees) corporate Helpdesk team environment• Knowledgeable in Active Directory, Group Policy• Hands-on experience with Group Policy, Encryption, DNS, DHCP, MDM• Experience with Microsoft Azure• Working OS image configuration experience• Must have strong analytical and design skills, planning and problem-solving skills• Excellent written and verbal communication skills• Knowledge of network topology, troubleshooting, and diagnostics for end-user support• Efficient and accurate troubleshooting, both at desk-side and remote support

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