Senior Desktop Support Analyst

With Stradley Ronon in Philadelphia PA US

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Posted on November 07, 2019

About this job

Job type: Full-time
Role: Desktop Developer, System Administrator


windows, sysadmin

Job description

Working from our Philadelphia, PA office and reporting to the Technical Support Services Manager, this individual will be responsible for maintaining, supporting and troubleshooting various hardware, software, and systems used by our customers. These systems include but are not limited to: onboarding / offboarding of personnel including equipment setup/breakdown; break/fix support for all computers, smartphones and printers; installation and support of core and specialty software; and set up and support of conference room audio/video systems.

Responsibilities include, but are not limited to:

  • Building, configuring, testing and deploying equipment including workstations, laptops, monitors and printers
  • Providing technical support by promptly responding to escalated tickets
  • Performing and maintaining hardware set up, proper configuration, and system modifications to ensure high availability and performance
  • Excellent technical troubleshooting of hardware and software issues
  • Adhering to our incident management procedure including opening service tickets, updating tickets promptly with accurate details, and closing service tickets in a timely manner
  • Providing advanced technical support to regional offices on all related applications, hardware, and peripheral issues
  • Complying with SOPs for high-value asset management and software license compliance
  • Weekly travel to New York and Washington D.C. required


  • 7+ years of technical experience in an information technology environment
  • Bachelor's Degree in a related field is a plus
  • Must be able to travel, work overtime and on-call rotations, must be reliable and dependable
  • Experience using Microsoft’s SCCM, Group Policy Object and Active Directory, MDM, iManage, Cisco Unified Comm and Azure is preferred
  • Experience configuring Windows 10 systems, which includes Windows registry
  • Expert desktop hardware and software troubleshooting skills, particularly while under pressure
  • Thorough understanding of PCs, peripherals, and Windows and mobile device operating systems
  • Service-focused, understands the value of follow-up and follow-through to resolve issues, and the power of timely customer communications regarding status
  • Excellent organizational skills to prioritize numerous tasks
  • Able to physically lift and move various kinds of IT equipment

Stradley Ronon Stevens & Young, LLP is an Equal Opportunity Employer.


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