Software Support Analyst
With Honigman LLP in Detroit MI USMore jobs from Honigman LLP
Posted on November 07, 2019
About this job
Job type: Full-time
Role: System Administrator
sysadmin, testing, sql
Honigman is a premier business law firm with an international practice. Recently recognized in Metropolitan Detroit as one of the Best and Brightest Places to Work, we earned this recognition by recruiting attorneys and staff members with outstanding credentials. In addition to Detroit, we have offices in Bloomfield Hills, Kalamazoo, Lansing, Ann Arbor, Grand Rapids, Michigan and Chicago, Illinois. With more than 300 attorneys working in 60 different areas of concentration, Honigman provides timely and cost-effective counsel to clients in numerous industries.
Currently, we are seeking an experienced Software Support Analyst in our Detroit office to provide Level 2 and 3 software support associated with all aspects of operating the firm’s computer systems. This individual will set up, package, test, maintain and troubleshoot application software, conduct pilot programs for new software packages, providing feedback to management and users on pros and cons of possible new software packages or devices, coordinate with trainers and help desk during software/device rollouts and/or upgrades and provide system and user support for multiple network and local applications. This individual will be working in a team environment and will serve as a team leader or project manager regularly. There will be a strong emphasis on prompt response and resolution to application problems because the firm depends on these applications to provide client service. Effective customer service skills and good communication skills are essential to this role.
•Responsible for setting up, testing and maintaining software on both workstations and the network.
•Conduct training classes for specialty software packages, work with Help Desk staff to develop appropriate training materials, train the trainers.
•Responsible for troubleshooting software application problems.
•Assist in researching new software packages, working with users on evaluating and determining feasibility of new software applications.
•Installation and preliminary testing of software upgrades, work with users on “beta” testing and pilot programs.
•Prepare statistical reports on application utilization.
•Work with vendors on troubleshooting problems and determining system requirements and limitations.
•For database applications, responsible for designing database queries, reports and forms and assisting users with general database questions including imports, exports and integration with other software applications.
•Monitor application software for problem performance.
•Prepare documentation for users and IT staff, train and monitor support staff on administrative procedures.
•Provide high level support to the help desk and users in a fast and courteous manner.
•For certain applications, may receive direction and instructions from other Administrative Department managers.
•No direct supervisor responsibility unless assigned to special projects.
•Microsoft MCP certification(s). Software packaging experience using Admin Studio and/or Microsoft System Center Configuration Manager (SCCM).
•Experience with installing and maintaining applications both on local pc’s and in a network environment. Experience in setting up and administering databases. Experience with SQL administration and Windows OS Administration.
•Completed degree program in Computer Science or Business Systems or have equivalent related experience and proven ability.
•While not mandatory, experience with MS Dynamics, SharePoint, and InTapp Integration Builder is a plus.
•Availability for regular off-hours maintenance and some irregular hours may be required. Weekend and holiday on call availability may be required.
•Availability for some travel required, generally less than 4 weeks per year.