Application Administrator --Ottawa

With Hays in Ottawa - CA

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Posted on January 03, 2020

About this job

Job type: Full-time
Experience level: Mid-Level
Role: System Administrator

Technologies

sysadmin

Job description

IT Application Administrator Support ERP Web Application SQL Ottawa Job Salary 65-75K per year

Your new company
Our client is a well-established non-profit organization with 1200+ staffs across Ottawa region, providing home health care and support services to clients and caregivers, and a major partner of government projects. Due to the business growth, our client is expanding the IT team and put IT into a more critical position to support the business.

Your new role
As the application Administrator, you administer and maintains a broad range of business applications and software, such as customer relationship management (CRM), help desk, fundraising, productivity and work flow and ensures that the IT business systems and applications run smoothly and efficiently. Some key responsibilities include:

  • Creates, maintains, queries and updates databases applications
  • Maintains user accounts and manages user permissions in accordance with privacy and security requirements
  • Supports the integration of applications with business processes (e.g. payroll and billing)
  • Monitors performance and assess user requirements of business applications and software
  • Troubleshoots and resolves issues and outages
  • Develops key indicators and uses statistical analysis to optimize performance of business applications and software
  • Performs scheduled maintenance of business applications and software
  • Works with vendors and users to develop dashboards, tools and reports
  • Coordinates and tests application upgrades, new releases and patches
  • Develops user support materials and provides training
  • Develops quality control procedures, standards and tools to support applications
  • Creates, maintains and contribute to technical documentation, manuals and IT policies
  • Research, evaluate and test new software solutions
  • Works with other IT staff to resolve issues and ensure that an integrated approach is taken

What you'll need to succeed
To be successful in this position, you need to have a minimum 5 years of relevant application management experience with CRM based systems (ideally Home Health Care planning and scheduling software), with demonstrated ability supporting, maintaining, and administering applications with mobile users (especially Android users because the organization has 1000+ android devices). You have hands on experience with process automation, best practice approach, technology efficiency, and effectiveness, and working knowledge of Windows Server architecture. Below skills are asset. If you have them, it'll be big bonus:

  • GoldCare application experience is an asset
  • Knowledge of Web Services and Services Oriented Architecture is an asset
  • Experience with SQL Query Development is an asset
  • Knowledge of Rocket UniVerse, MSSQL, MYSQL, Apache Tomcat, and Microsoft IIS is an asset
  • Experience with compliance and methodologies surrounding Personal Health Information privacy and security

What you'll get in return
You will be working in a large organization with thousands of users and dozens of applications to admin. The company has very good culture and the spirit of helping people out. This is a new In-house IT Team that we are building, so you will not be the new person but has the chance to grow the team and build up the process from the very beginning. The salary range for this position is 65,000 -75,000 plus 2 weeks of paid vacation, and great health and dental benefits covered by the organization.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV , or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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