Applications Support Manager

With JP Morgan Chase in Hyderabad - IN

More jobs from JP Morgan Chase

Posted on January 08, 2020

About this job

Job type: Full-time
Role: Product Manager

Technologies

cloud, agile, project-management

Job description

Do you like to engineer large scale mission critical solutions that are Always On? Do you like to contribute where cutting edge software development, global scale system architecture and enterprise systems administration intersect? Are you curious about how things break, so that you can eliminate these failure modes? Are you driven to eliminate toil by designing/adopting better tools and automation techniques? If so, we would love to have you in our Production Engineering team.

The Production Engineer is a technical Subject Matter Expert that pro-actively drives the technical stability and performance of the applications in the Chase global technology portfolio. They combine software and systems engineering to design solutions in physical, virtual and cloud environments that automate fault detection, containment, and resolution without customer impact or human intervention. These solutions typically involve software development for metrics and event collection/correlation across distributed architectures, automation, monitoring, intelligent alerting, random fault injection, and self-healing.

Our Production Engineers have a full understanding of the hardware and software architecture of the applications within the end to end business flow and are responsible for guiding/implementing operational technologies in next gen solutions while driving down current technical debt. Working in an Agile DevOps model with Architecture, Operations, Application Development and Infrastructure engineers, they pro-actively develop reusable patterns/solutions that enhance the health and performance of our global platforms, and identify/solve chronic technical issues. They ensure that the developed solutions address non-functional requirements including:
Performance and Interoperability Requirements
Application scalability/Capacity Management
Standards, best practices and Compensating Controls
Solution designs that are fit for purpose
Logging, monitoring, intelligent alerting, self-healing
High Availability, Disaster Recovery, Sustained Resiliency, Chaos Engineering
Service and Operational Level Agreements
Application Knowledge Support Artifacts, etc.

As an experienced Software Engineer, your mission is to help lead our team of innovators and technologists toward creating next-level solutions that improve the way our business is run. Your deep knowledge of design, analytics, development, coding, testing and application programming will help your team raise their game, meeting your standards, as well as satisfying both business and functional requirements. Your expertise in various technology domains will be counted on to set strategic direction and solve complex and mission critical problems, internally and externally. Your quest to embracing leading-edge technologies and methodologies inspires your team to follow suit. And best of all, you’ll be able to harness massive amounts of brainpower through our global network of technologists from around the world.
This role requires a wide variety of strengths and capabilities, including:
BS degree in Computer Science, Computer Engineering or similar technical field of study/equivalent experience. Graduate level engineering degree preferred.
Systematic, fact based decision making and problem solving.
Strong curiosity and bias for pro-active planning, action, ownership, learning and continuous improvement.
Strong inter-personal skills and ability to cultivate relationships with all internal/external stakeholders, promoting diversity of perspectives, ideas and cultures.
Ability to clearly articulate ideas, problem/solution/business value descriptions that can be understood by a broad audience in a time sensitive environment.
Overall 12+ years of IT experience.
7+ years of Software Engineering experience, using one or more object oriented programming languages and/or scripting.
5+ years experience working in two or more of the following areas (encourage applying to this role if you have good core experience in at least 2 areas):
Unix/Linux environments
Networking (Security, Load Balancing, Network Routing Protocols, etc.)
Cloud native applications; deployment, monitoring and operations using Kubernetes, Prometheus, FluentD, Slack, Elasticsearch, Grafana, Kibana, etc.
Relational and NoSQL databases; developing and managing operations leveraging key event streaming, messaging and DB services such as Cassandra, MQ/JMS/Kafka, Aurora, RDS, Cloud SQL, BigTable, DynamoDB, MongoDB, Cloud Spanner, Kinesis, Cloud Pub/Sub, etc.
System engineering
Machine learning
Distributed and parallel systems
Data structures and algorithms
Mobile application development
Cybersecurity

Additional pluses:
Full life cycle experience within an Agile framework
Mission critical systems experience in a globally distributed framework
Best practices in infrastructure and application logging, monitoring, intelligent alerting, and automated self-healing
Experience with DevOps model and tools
Experience with Site Reliability Engineering
Experience with Chaos Engineering
Technical leadership experience; driving initiatives through the entire project lifecycle, mentoring and guiding other team members, driving team/project success in a highly collaborative, collegiate environment
People management experience; building and developing a team, helping staff develop their skills and achieve career objectives, driving team to achieve organizational objectives, driving employee satisfaction

Our Consumer & Community Banking Group depends on innovators like you to serve nearly 66 million consumers and over 4 million small businesses, municipalities and non-profits. You’ll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.

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