Hardware IT Technology Consultant

With SAP in Shanghai - CN

More jobs from SAP

Posted on May 14, 2020

About this job

Job type: Full-time
Role: System Administrator
Industry: Cloud Services, Customer Experience Management, Enterprise Software
Company size: 10k+ people
Company type: Public


sysadmin, linux, windows

Job description

Requisition ID: 250496
Work Area: Software-Design and Development
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time


SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.


As part of Global Cloud Services (GCS) organization, the Platform and Systems Ops (PSO) GMP department is responsible for operating and managing the SAP internal GMP IaaS platforms to run the PaaS/SaaS solutions from various Cloud LoBs – SAP Cloud Platform (CP), Integrated Business Planning (IBP), BusinessbyDesign (BYD) etc. GMP is the largest and most critical productive IaaS platforms in different SAP DCs world-wide. It is up most critical to safeguard GMP IaaS platform to have zero-outage and minimize MTTR (mean-time-to-repair) in case of outage in the worst case

As an IT technology consultant hardware of GMP IaaS platform you are responsible for hardware management of the computes (Hypervisor and Bare Metal) within GMP platform. You are responsible for the firmware lifecycle, for the capacity management, for the vendor support and complete lifecycle of the compute area. You support meeting the SLAs and MTTR targets, driving implementation, quality improvement, optimization and execution of the hardware management processes. You should be able to work across functional silos (network, backup, compute, storage) and other organization units (architecture, design and engineering) to drive values to Cloud LoBs and external customers. You must be able to discuss, negotiate and come up with the best solutions for the interest of SAP. 


This role is accountable for hardware management and hardware lifecycle for compute of GMP IaaS, to Create, test, align, monitor and execute firmware lifecycle, to adjust and monitor compute capacity and its utilization and support root cause analyses within compute environment of GMP IaaS, Negotiate, discuss and propose best solution jointly with Cloud LOB for the interest of the company. 


  • Degree or Master in computer science/hardware engineering or related subject 
  • 3+ years of diverse working experience in hardware management within data center environment, and in IT infrastructure as Linux system administrator and/or DevOps/SRE engineer,
  • HPE, Lenovo, Cisco or DELL compute hardware certifications are of advantage
  • Linux and Windows OS certifications, XEN and VMware certifications are of an advantage
  • Xen and VMware virtualization knowhow are of an advantage, IT hardware/infrastructure understanding and experience in OS, Compute, Network, Storage, Backup
  • Experience/Knowhow of ITIL structure/processes, Experience/Knowhow of Cloud IAAS and PAAS offerings, Excellent communication (fluent in English, German is an advantage)

We are looking for candidate with strong project management, experience within compute hardware management in the data center environment, Linux administration experience, Suse Linux Enterprise and Windows knowhow is an advantage  Strong customer focus, emphatic and good listening skill, to understand the needs and present the best proposal for the company. 

#GCPE  #SAPSecurityCareersPE  #SOF2020


Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now_._

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

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