Global Network Services Support Engineer

With Alphaserve Technologies in Hyderabad - IN

More jobs from Alphaserve Technologies

Posted on July 27, 2020

About this job

Job type: Full-time
Role: System Administrator


web-services, sysadmin, security

Job description

Job Description

Alphaserve Technologies® is a global provider of digital IT services to law firms, financial firms and other markets including media, government and health care. A privately held firm of technology and business professionals serving clients in 300 cities and 38 countries, Alphaserve offers services focused on emerging digital technologies (AI, machine learning, automation, application development and security) as well as infrastructure technologies (cloud and lights-on smartsourcing).

The Global Network Services Support Engineer will be part of the Managed Services team that provides 24x7 network monitoring, operations and support services. The successful candidate should be a self-starter, who will proactively find and address issues and will become a leader within the Service Desk. The individual must be comfortable working in a very fast paced, busy environment in the rapidly growing monitoring & managed services industry.

Job Responsibilities:

  • Provide second/third level network support

  • Troubleshooting of complex LAN/WAN and firewall issues

  • Respond to network incidents and network service requests

  • Firewall configuration and troubleshooting

  • Create and follow up on tickets using ticketing and escalation procedures

  • Network monitoring and utilization reporting

  • Handle direct customer calls and raise tickets

  • Incident validation / Alarm verification (i.e. log into devices to ensure certain alarms are not false positives)

  • Collect vital stats on devices and provide reporting

  • Create and maintain detailed network documentation

  • Open cases with 3rd party vendors (ISP, Cisco TAC, Palo Alto)

  • Perform upgrades and maintenance of network devices

  • To continuously improve on their knowledge around information security as it relates to their job and identifying and preventing phishing attempts Job Requirements:

  • Advanced experience with WAN technologies (SD WAN, Internet, MPLS, private lines, etc)

  • Advanced TCP/IP knowledge; routing, switching, wireless, WAN Optimization, MPLS, NAT, etc

  • Advanced knowledge of dynamic routing protocols (BGP, OSPF, EIGRP) Strong technical troubleshooting abilities & experience
    Advanced experience with Cisco ASR routers, Nexus switches and Catalyst switches
    Experience with Palo Alto Networks, Juniper Networks, Cisco Systems, Fortinet, Riverbed
    Experience with cloud technologies (Azure, AWS,etc)
    Knowledge of Internet security / DMZ network architecture
    Experience with Site-to-Site and software VPNs
    Excellent communication skills (verbal & written)
    Strong interpersonal skills
    Teamwork ability

  • Remain vigilant while continuing to maintain and enhance the overall security of Alphaserve and the client’s receiving our services.

  • Maintain awareness about the potential risks based on the environment they are operating in and the clients they are working on Preferred Experience/Skills:

  • Minimum 3 years of IT experience

  • Bachelor’s Degree Desired

  • CCNA required

  • CCIE/CCNP preferred Subject to review for purposes for ADAAA

Alphaserve Technologies is committed to Equal Employment Opportunities

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