Sr. Software Engineer

With Rimini Street, Inc. in Hyderabad - IN

More jobs from Rimini Street, Inc.

Posted on July 28, 2020

About this job

Job type: Full-time
Role: Database Administrator

Technologies

oracle, clojure, web-services

Job description

Job Description:
Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company was founded to disrupt and redefine the enterprise software support market by developing innovative new products and services, providing ultra-responsive service and delivering outstanding value to clients. More than 2,000 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries rely on Rimini Street as their trusted application enterprise software products and services provider.

The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs.

We actively seek a Sr. Support Engineer, EBS Supply Chain Management Functional for a remote position located in Hyderabad India.

Rimini Street views all employees as partners, and is committed to providing an exciting, participatory and team-oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work-hard, play-hard corporate environment.

Position Summary

The role of the Support Engineer, EBS Supply Chain Management Functional is to provide exceptional remote-based support for mission-critical EBS applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and support for our global clients who use the Oracle Supply Chain Management Suite.

The Support Engineer, EBS Supply Chain Management Functional requires functional experience and prior support or implementation experience. Candidate must be able to diagnose issues and work with developers to develop, test, package and implement changes. Must be able to assist clients with issues in complex, integrated and highly-configured environments. Good working experience of the functional components of Oracle Supply Chain Management is a must have.

Essential Duties and Responsibilities

Solve customer issues using methodical troubleshooting based on expert knowledge of EBS Supply Chain Management and technology in complex ERP environments
Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience
Provide remote-based functional support & training for all aspects of the functional features of EBS Supply Chain Management including extensive and in-depth knowledge of the EBS Supply Chain Management modules
Provide solutions using tools such as Oracle Developer, Reports, Forms, Workflow Builder PLSQL, OA Framework and ADF Is a nice to have.
Perform system administration functions
Support client systems, sharing system knowledge and best practices advice
Develop application break fixes for critical product defects
Create scripts to identify, analyze and correct data issues
Perform duties for one or more key assigned accounts as a technical/functional advisor
Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity
Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
Collaborate with team members in a virtual team environment to extend field experience to different client situations
Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience

Additional Duties & Responsibilities

Other job related duties and responsibilities may be assigned from time to time

Qualifications/Skills/Experience:
Location

Hyderabad, India

Education

Bachelor Degree in Computer Science or related field or equivalent experience

Experience

5 years EBS experience in a high volume ticket based environment (AMS)
The ideal candidate will be fluent (speaking / reading / writing) in English and have at least 3 years “hands on” system support experience.
3 to 5 years direct support of EBS Supply Chain applications
Excellent client communication skills
Deep working knowledge and understanding of supporting business processes
Analytical, logical problem resolution skills
EBS certification(s) preferred
Knowledge of localizations: architecture, implementation and key functionality
Expertise with multiple clients including full life-cycle implementation experience, configuration and administration of the application a plus.
Knowledge of maintenance/patching mechanics and EBS architecture.
Demonstrable history solving complex problems across multiple modules.
Experience in creating, maintaining and updating customer documentation
Experience in supporting customer month-end processing, internal and external audits, etc.
Deep understanding of ITIL processes
Must be familiar with and have experience in working with customer Change Management

Skills

Superb trouble-shooting skills and tenacity in problem solving
Passionate focus on customer support and the ability to build long term, successful working relationships with Clients
Strong knowledge of key application technology, tables and relationships
Deep knowledge of EBS customization/extension methodologies
Excellent development skills using EBS toolset
Excellent interpersonal, presentation and communication skills – verbal & written
Attention to detail and the ability to learn quickly
Extreme focus on Client satisfaction
Demonstrated ability to work independently and as part of a team
Ability to work calmly and professionally in high pressure situations

Company Description:
Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. More than 2,000 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries rely on Rimini Street as their trusted application enterprise software products and services provider.

The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs. According to Gartner, the third-party support market will grow to $1.05 billion by 2023, a 200% increase. With tight IT budgets and flat global economic growth, IT and procurement professionals are actively looking for proven methods to cut costs while improving service. Rimini Street enables organizations to free up budget for strategic business initiatives by delivering savings of up to 90 percent on total maintenance and support costs, and to date, the company has saved organizations over $5 billion in total maintenance costs since its inception.

Be Treated Like the Best

Rimini Street hires only the best – and provides the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience
No bureaucracy, thousand-page rule books or politics — just everyone working together to build a great company through service excellence and client success
Work hard, play hard environment – Rimini Street is a group of hard-working professionals who are passionate about achieving success, but we also enjoy opportunities to meet up at fun company events
We are also passionate about giving back to our communities around the world, with plenty of opportunities for volunteering and charity through the Rimini Street Foundation
All Rimini Street professionals are encouraged to grow and learn new skills

Accelerating Company Growth

Trading on Nasdaq under ticker symbol RMNI since October 2017
Added to the US Russell 2000® Index in 2018
Over 2,000 active clients, including 100 of the Fortune 500 and Global 100
2019 fiscal year revenue of $281.1 million, up 10.9% year over year
Expanded operations in Eastern Europe, Latin America, Southeast Asia and the Middle East in 2019
Launched the global availability of Application Management Services for Salesforce, SAP and Oracle

Recent Industry Recognition

Received 34 awards in 2019, including 24 awards for excellence in customer service from awards companies such as the International Stevie Awards, the American Stevie Awards, and the Stevie Awards for Sales & Customer Service
Honored with two gold Stevie awards for Company of the Year in 2019,
The Rimini Street Foundation also recognized with a Stevie award in 2019 for Corporate Social Responsibility Program of the Year

In 2019, Rimini Street also partnered with 68 charities around the world through the Rimini Street Foundation, providing financial contributions, in-kind donations and more than 800 employee volunteer hours, and expanded its charitable work to Germany and Taiwan.

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com

Rimini Street is committed to creating a diverse environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability and protected veterans status or any other characteristic protected by law.

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.

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