CMDB Administrator

With OneMain Financial in Baltimore MD US

More jobs from OneMain Financial

Posted on March 26, 2021

About this job

Job type: Full-time
Role: System Administrator
Industry: Financial Services
Company size: 10k+ people
Company type: Public


continuous-integration, sysadmin, amazon-web-services

Job description

This individual should have experience working in a CMDB environment within large organizations, preferably in the financial services industry. The CMDB Administrator is responsible for maintaining the CMDB as an operator and should be adept with discovery patterns and service mapping.  

This role may be located within 3 hours of any of the following OneMain Financial HQ locations - Baltimore, Wilmington, DE, NY, NY, Chicago, Evansville, IN, Dallas, Charlotte, Tempe


  • Defines, creates, and manages the ServiceNow Discovery schedules, ensuring that they complete their scans and provide the expected data 

  • Assists the Configuration Manager with audits and reports to ensure process compliance and the accuracy of the CMDB 

  • Responsible for identifying which configuration item (CI) types, CI attributes, and CI relationships are tracked in the CMDB 

  • Ensures ServiceNow Discovery schedules are created and maintained for all active locations and the IP ranges being scanned are active 

  • Develops and implements processes to review the ServiceNow Discovery logs, identifies issues, and resolves them 

  • Troubleshoots and resolves any issues with ServiceNow Discovery and CMDB health, including working with support teams and other appropriate stakeholders 

  • Ensures ServiceNow Discovery is aligned with other systems that provide CI data 

  • Manages all aspects of the CMDB including reconciliation and de-duplication 

  • Works with application teams to develop Service Mapping for the applications 

  • Develops process for maintaining the Service Maps

  • Integrates the CMDB with  additional processes 

Required Skills: 

  • Requires 3+ years’ of experience administering Service Now ITOM applications. More specifically, should have experience with the following - Discovery, Service Mapping, and Event Management 

  • Possess functional knowledge of hardware, web application servers, databases, and potential dependencies 

  • Possess functional knowledge on Servers (Windows, Unix), Server Virtualization, WMI, SSH, Telnet, etc. 

  • Must have basic MSSQL skills, as well as familiarity with databases, SQL, database architecture, database instance, tables, table space, etc. 

  • Requires familiarity with Mainframe CIs 

  • Experience scripting and troubleshooting the errors identified during the CI discovery 

  • Experienced with network hardware such as firewalls, DMZs, load balancers and protocols, such as TCP/IP, UDP, HTTP, FTP, and SNMP  

  • Possess fundamental understanding of application architectures: 2 tier and 3-tier applications, OSI Model, Active Directory, LDAP, and Amazon Web Services (AWS) 

  • Requires knowledge in Change and Configuration management processes 

  • Requires knowledge of ServiceNow Common Services Data Model 

  • Candidate must be detail oriented and able to communicate across teams concerning their technologies 

  • Must have the ability to take initiative in solving issues and proposing solutions 

  • Candidate must effectively communicate the use of configuration management and the role of the CMDB/CMS 

Education / Training:  

  • Bachelor's Degree Required; Master's Degree preferred 

  • ServiceNow Certified System Administrator preferred 

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

Because we want our team members to bring us their very best every day, we believe they deserve the right opportunities and benefits. That’s why we packed our comprehensive benefits package for full- and some part-timers with: 
•    Health and wellbeing options for team members and their dependents
•    Up to 4% matching 401(k)
•    Tuition reimbursement
•    Continuing education
•    Bonus eligible
•    Paid time off
•    Paid volunteer time 
•    And more 

Our Company:
OneMain Financial is the country’s largest lending-exclusive financial company, proudly serving millions of customers with safe, affordable and transparent installment loans. Our customers turn to us every day—online and at 1,500 branches in 44 states—to help them take control and improve their financial lives with solutions for debt consolidation, medical expenses, household bills, home improvements and auto purchases. Our talented and dedicated team members constantly look for responsible ways to serve our customers when, where and how they want. It’s all about doing the right thing—a mission that hasn’t changed for more than 100 years.

Apply here